View Our Website View All Jobs

Sales Operations Specialist

About the Role

Inscopix has developed a miniaturized, real-time, brain mapping platform - enabling radically new approaches to understanding the brain.  The Company is not only advancing the mechanistic understanding of the brain at the level of neural circuits and networks, but also paving the way for incisive new insights into healthy brain function and next generation diagnostic treatments and therapeutics for brain disorders. Our Customer Success team's mission to make customers successful, improve product adoption & retention, and reinforce the positive brand and customer experience. We're excited a Sales Operations Specialist who will support this mission and play a key role in the Commercial Organization. As our Sales Operations Specialist, you will be drive projects in salesforce and customer operations to improve operational efficiency. You will accomplish by providing exceptional support and driving efficiency while collaborating cross-functionally, with other departments across the business. If you want to have a positive impact on our business by providing excellent support to our commercial team and customers, if you like to collaborate and be a part of a great and dynamic team, this could be the right opportunity for you.

Responsibilities:

  • Prioritize customer’s needs and demonstrate a sense of empathy, urgency and professionalism, through thoughtful written and verbal interactions
  • Manage product and pricing information in SFDC and ensure information is up to date.
  • Enter purchase orders received from our global customer base in the database and collaborate with Operations and Finance to process orders in a timely manner
  • Provide shipping information to customers worldwide promptly
  • Help generate quotes for consumable and Inscopix Care warranty renewal sales for internal order processing and externally to customers as necessary
  • Resolve issues that impact customer productivity including shipping, billing, invoicing, backorders, returns, transportation by email and phone
  • Follow operational and documentation processes while also proactively identifying opportunities to improve efficiency resulting in a better customer experience
  • Assist in the documentation of key commercial processes to ensure that Inscopix provides world class support to its customers
  • Update customer records in CRM database and maintain customer data integrity
  • Contribute to various day-to-day activities related to order management and processing
  • Collaborate on projects with the sales, marketing, finance and operations departments leaving a positive impression of the customer success team.
  • Fulfill other related responsibilities as assigned that are aligned with providing a positive customer experience

Required Qualifications:

  • BS/BA with 5+ years work experience
  • Experience in sales operations, order management and SFDC Administration with a rapidly growing company preferably in life sciences
  • Proficiency in using Microsoft products like Word, Power Point, Excel (vlook up, pivot tables) and G-suite applications
  • Growth mindset and willingness to work in a high pressure environment while maintaining a positive attitude. Extended hours & weekends may be required during end of quarter
  • Extensive experience using CRM-Sales Force is required
  • Excellent time management and organizational skills with the ability to balance speed with quality.
  • Ability to work effectively and productively, both independently and cross functionally
  • Outstanding listening, communication and interpersonal skills
  • Ability to adapt quickly to new projects and challenges

Desired Qualifications:

  • Ability to create custom fields in SFDC and prepare reports and dashboards using reporting tools like Tableau
  • Experience with ERP systems, Marketing automation platforms, eCommerce sites, data reporting software and other order fulfillment tools is a plus
  • Ability to assist sales team with purchase paperwork like T&C, Vendor registrations and other certifications

Location: Palo Alto

  • This position is based out of our Palo Alto office. We anticipate this role being hybrid of part remote and part in the office. 

 

Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Your Name Today's Date